Shipping

Shipping Policy

Use this guide from The Ordinary to review processing, delivery, and tracking.

How The Ordinary handles returns after delivery
The Ordinary publishes this returns after delivery guidance for customers using thekrdinary.shop. Free standard outbound shipping does not reduce the 30-day no-reason return right. For every approved no-reason return or exchange, The Ordinary also pays the return shipping cost and provides a prepaid label or equivalent free arrangement.

Details from The Ordinary on tracking and addresses
The following tracking and addresses guidance applies to the The Ordinary storefront at thekrdinary.shop. Once tracking becomes available, shipping confirmation and tracking information will be sent to the contact information supplied at checkout. Customers are responsible for providing a complete and accurate delivery address. Contact us as soon as possible if an address needs correction; changes cannot be guaranteed after fulfillment begins.

How The Ordinary handles processing and transit
For The Ordinary customers at thekrdinary.shop, this section explains processing and transit. Order preparation normally takes place within 1-2 business days, excluding weekends and U.S. public holidays. After an order has been processed and handed to the carrier, estimated transit time is 4-6 business days. The combined estimated delivery window is therefore normally 5-8 business days, although carrier disruptions, weather, peak periods, address issues, or events outside our reasonable control may cause delays.

delivery area at The Ordinary
Customers using thekrdinary.shop can rely on the following The Ordinary guidance about delivery area. Orders can be shipped only to addresses within the United States. Standard shipping is free.

The Ordinary: delivery issues
Customers using thekrdinary.shop can rely on the following The Ordinary guidance about delivery issues. If the tracking record identifies a delivery issue, or if an order arrives damaged or incomplete, contact Support@Thekrdinary.shop or 4022147516. We will work with the carrier and provide an appropriate resolution under our Refund Policy.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Thekrdinary.shop
Phone: 4022147516
Physical address: 889 Ralston St, Reno, Nevada, 89503, United States